At kissdiamond, we believe the best gaming experience is one that is safe, controlled, and enjoyable. Responsible gaming is not just a policy — it is our commitment to every member.
kissdiamond's Promise to You
We provide a range of tools you can use on your own to keep your gaming experience in check and within healthy limits.
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be lowered immediately, but increasing a limit requires a 24-hour waiting period for added protection.
Set a maximum duration for each gaming session. When the time limit is reached, the system will send an automatic alert and safely end the session so you stay in control.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, your account will be automatically blocked from continuing to play.
Activate a cooling-off period of 24 hours, 1 week, or 1 month whenever you feel you need a break. During this period, you will not be able to log in or make any transactions.
Long-term self-exclusion options of 6 months, 1 year, 5 years, or permanently. All promotions and marketing communications will be stopped immediately once this feature is activated.
Track your game history, deposit and withdrawal records, and wagering patterns in detail. Awareness of your playing habits is the first step toward better control.
Answer the following questions honestly. If you answer "yes" to two or more of them, it may be time to seek help or use our self-control tools.
Have you ever gambled longer or spent more than you originally planned?
Do you gamble to chase back money you've lost, continuing to play even after significant losses?
Have you ever lied to family members or friends about how much time or money you've spent gambling?
Has gambling interfered with your work, family, or financial responsibilities?
Do you feel restless, irritable, or uncomfortable when you try to stop or cut back on gambling?
Have you ever borrowed money or sold belongings to fund your gambling?
If you answered yes to two or more questions, please activate a self-control tool or contact the kissdiamond support team for further guidance.
Gambling problems often develop gradually. Recognising the early signs is key to getting help at the right time.
Chasing losses — Continuing to play in hopes of recovering lost money, even as the situation worsens.
Loss of time control — Losing track of how long you have been playing, often going past bedtime or work hours.
Social withdrawal — Spending less time with family and friends in favour of gambling.
Noticeable mood changes — Feeling excited or happy only while gambling, but feeling empty or depressed at other times.
Recurring financial difficulties — Frequently running short of money for daily necessities, bills, and other financial responsibilities.
Escalating wagering amounts — Needing to bet with increasingly larger amounts to feel the same level of excitement as before.
Activating protection tools on kissdiamond is simple and can be done entirely on your own without contacting customer support. Follow these quick steps.
All self-control tools are free and take effect immediately upon activation. No fees or penalties apply.
Limits can be lowered at any time. Increasing a deposit limit requires a 24-hour review period to ensure your safety.
Access your kissdiamond account using your registered username and password. Always use a secure personal device.
Click on your profile picture or account icon in the top-right corner, then select "Account Settings" or "Game Controls" from the dropdown menu.
Navigate to the "Responsible Gaming" section in Settings. You'll find all available control tools there, including deposit limits, time limits, and self-exclusion.
Enter a limit amount that suits your budget and needs. The system will provide guidance based on your current activity record.
Click the "Confirm" button to enforce the limit. You will receive a confirmation email. The limit takes effect immediately and is recorded in our system.
Responsible gambling starts with the right mindset and attitude. Here are the principles we encourage all kissdiamond members to follow.
Set a dedicated budget for gambling entertainment before you play. Use only disposable funds — not money for bills, food, or family obligations.
Treat gambling as entertainment, not a source of income. If you win, consider it a fun bonus — not a guarantee.
Decide on a playing time limit before starting a session. Stick to that limit even when you are winning — discipline is the key to good control.
Accepting losses as part of the game is a sign of a mature player. Stop playing when your loss limit is reached, without regret.
Avoid gambling when you feel stressed, sad, angry, or under the influence of alcohol. An unstable emotional state can impair your judgment.
Make sure to take days off from gambling. Engage in other activities such as sports, hobbies, or family time for a healthy life balance.
Not sure about something? We have the answers. If your question is not listed here, contact our support team.
View All FAQsResponsible gaming is more than a slogan to us. It is at the core of how we operate, design our products, and treat every member. Here are the real commitments we stand by.
Every new member must complete an identity verification (KYC) process confirming they are at least 18 years of age. We use advanced document verification technology combined with manual review by our team.
98% of accounts verified within 24 hours
Our system actively monitors the wagering patterns of every member. When a risky pattern is detected — such as a sudden spike in wagering amounts or excessively long sessions — our team will proactively reach out to the member concerned.
Active 24/7 monitoring at all times
All kissdiamond customer support staff receive specialised training in identifying signs of problem gambling and how to assist members in a sensitive, non-judgmental, and effective manner.
100% trained support staff
When a member activates self-exclusion, all marketing communications, promotional emails, bonus notifications, and targeted advertisements are stopped immediately. We will not attempt to re-engage them during the active protection period.
Fully enforced without exception
An online gambling platform that puts member safety and well-being first. Register today and enjoy a responsible gaming experience with hundreds of thousands of players across Malaysia.