Privacy Policy kissdiamond

Kissdiamond ("we", "Platform" or "kissdiamond.fun") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy clearly explains how we collect, use, store and protect your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

This document applies to all users accessing the kissdiamond platform, whether via web browser, mobile app, or any other channel we provide. By using our services, you agree to the collection and use of your personal data as described in this Privacy Policy.

Kissdiamond only collects data that is strictly necessary to provide a safe, seamless and responsible service. The data we collect falls into several key categories:

2.1 Account Registration Data

• Full name as it appears on your official identity document
• An active and reachable email address
• Mobile phone number registered in Malaysia
• Date of birth for age verification
• Chosen username and password

2.2 Identity Verification Data (KYC)

• Copy of identity card (MyKad), passport, or valid identification document
• Recent bank statement or utility bill as proof of address
• Selfie or facial image for biometric verification if required

2.3 Financial Data

• Bank account number for processing deposits and withdrawals
• Deposit and withdrawal transaction records
• Payment method used

2.4 Technical & Usage Data

• IP address and device information
• Browser type and version used
• Login session records and account activity
• General geolocation data for jurisdiction verification
• Game records and betting history

The personal data we collect is used solely for lawful and transparent purposes. The following are the primary purposes for which your data is used on the kissdiamond platform:

• Account management: Creating, verifying and maintaining your member account securely.
• Transaction processing: Processing deposits, withdrawals and any financial transactions related to your account.
• Compliance and security: Conducting KYC checks, detecting fraud, preventing money laundering and fulfilling legal obligations.
• Customer support: Responding to enquiries, resolving issues and providing technical assistance to you.
• Service improvement: Analysing usage patterns to improve our products, features and overall user experience.
• Communication: Sending important account-related notifications, relevant promotions and platform updates.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

Kissdiamond does not sell, rent or trade your personal data to any external party for commercial gain. However, there are limited situations where we may need to share your data:

4.1 Third-Party Service Providers

We work with carefully selected service providers to handle specific functions such as payment processing, identity verification, and platform analytics. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

Kissdiamond may disclose your personal data if required by law, court order, or direction from a relevant authority such as Bank Negara Malaysia or a law enforcement agency.

4.3 Protection of Rights and Security

In cases involving fraud, money laundering, or serious security threats, we reserve the right to share necessary information with the relevant authorities for investigation and legal action.

Kissdiamond continuously invests in security infrastructure to ensure your data is always protected from digital threats. Key security measures we implement include:

• Data encryption: All sensitive data is encrypted using AES-256 during storage and SSL/TLS during transmission.
• Access control: Only authorised personnel may access personal data, and all access is recorded and monitored.
• Two-factor authentication (2FA): We encourage all members to enable 2FA for an added layer of account protection.
• Continuous monitoring: Our systems are monitored around the clock to detect any unusual activity or intrusion attempts.
• Regular security audits: We conduct regular penetration testing and security reviews by independent experts.
• Secure data centres: kissdiamond servers are housed in data centres that comply with strict physical and digital security standards.

Kissdiamond uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous information about how you use the platform to help us improve our services.
• Functional cookies: Saving your preferences such as display settings and preferred language for a more personalised experience.
• Analytics cookies: Helping us understand usage patterns and browsing behaviour for continuous improvement.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the kissdiamond platform.

Under Malaysia's PDPA 2010 and our own policy, you have the following rights regarding your personal data at kissdiamond:

Kissdiamond retains your personal data only for as long as needed to fulfil the purpose of collection or as required by law. The following are general guidelines for our data retention periods:

• Active account data: Retained for the duration that your account remains active on the kissdiamond platform.
• Closed account data: After account closure, data is retained for a minimum of five (5) years for legal compliance and financial audit purposes.
• Transaction records: Retained for seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC records: Retained for a minimum of five (5) years after the business relationship ends, in line with anti-money laundering requirements.
• Technical logs: Retained for 90 days for security and technical troubleshooting purposes.
• Cookie data: Expiry varies by cookie type, ranging from the current session to 24 months.

Once the designated retention period has elapsed, data will be securely deleted or anonymised so it can no longer be linked to any individual.

Kissdiamond reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.

When we make significant changes, we will notify you through one of the following methods:

• Notice prominently displayed on the kissdiamond platform homepage
• A notification email sent to your registered email address
• In-account notification upon your next login

The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the kissdiamond platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the kissdiamond team is ready to assist you.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the platform
• Response Time: Within 14 business days for all privacy enquiries
• Supported Languages: Malay and English

For more information about your rights or to file a privacy-related complaint, you may also refer to the Malaysian Personal Data Protection Department or the relevant regulatory body in your jurisdiction.